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How do I blacklist my stolen or lost cellphone?
How do I blacklist my stolen or lost cellphone?
Jaclyn Prior avatar
Written by Jaclyn Prior
Updated over a week ago

How to blacklist your cellphone

  1. Notify us about the theft or loss of your cellphone in the app: go to My Account => Claims => New Claim. You can log into the app on a friend or family member’s cellphone.

  2. Contact your service provider to blacklist your cellphone (see contact numbers below) and obtain an ITC Blacklist Reference Number.

  3. Reply to the claim email you received from us with the ITC Blacklist Reference Number.

Your service provider’s contact number

- Vodacom: 082 135

- MTN: 083 135

- Telkom: 081 180

- Cell C: 084 140

- Virgin Mobile: 074 100 0123

How to get your IMEI number

You can get your IMEI number by dialling *#06# (before the phone was stolen) or on the phone’s box. Alternatively, call your service provider.

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